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J.D. Power ranked 16 annuities in terms of customer satisfaction. Here are the winners and losers.
November 1 -
Progressive and USAA, during Q2, lost the most consumers to GEICO.
August 1 -
Boomers are moving and buying renters insurance but carriers are struggling to retain them during the transition. Only a little over half of Boomers and Pre-Boomers who have moved from homeowners to renters stay with the same insurer.
October 7 -
The decline is likely because of a lack of proactive support and personalized attention, according to a J.D. Power study.
August 25 -
Low satisfaction with the category provides an opening for insurtechs, says J.D. Power & Associates.
September 13 -
Though certain digital capabilities, like status reports, are popular with customers, digital first notice of loss adoption is low.
October 26 -
Insurers see smart home tech as an opportunity to deepen their relationships with customers, while improving coverage options and underwriting.
September 26J.D. Power & Associates -
With reports that the online giant is making overtures to the industry, J.D. Power finds one in five customers ready to buy from it.
August 30 -
Customers are reporting increasing comfort with carrier’s digital initiatives, including usage-based insurance, according to o J.D. Power.
June 15Digital Insurance -
Carriers in the business need to keep up with rapidly advancing customer expectations.
June 8J.D. Power