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Insurers using AI to enhance their customer service need to set specific goals, identify assets and focus on ethical practices.

Hurricane season has become more active due to climate change, leading to more damage — and more insurance claims. Here is how the industry is responding.

Women in Insurance Leadership 2024 honoree Ruchi Haubrich leads an infrastructure team at The Hartford that is supporting cloud migration.

The digital payments network serving insurers' claims and premium payments saves carriers operations costs and expedites claim payouts.

A look at three digital strategies for overcoming challenges.

Even though Gen AI adoption in the Japanese insurance industry may still be in its infancy, most major insurance companies have already incorporated some technology.

Experts predict a highly active Atlantic hurricane season, highlighting the widening protection gap and emphasizing the need for more affordable, accessible insurance coverage.

Sarah Tomaro is director, operations analysis and reporting at Openly.

Ken Kinard, founding partner, RKE Partners, shares insights on the power and importance of coaching in the workplace. 

Digital channels are critical for auto insurance shopping and services, according to the J.D. Power 2024 U.S. Insurance Digital Experience Study.

Phillips, SVP of Operations, has demonstrated strategic leadership in operations management and acquisitions throughout her insurance career.

As executive vice president and head of global business solutions, she has improved technical capabilities for the insurer's customers, staff and stakeholders.

Farley discusses his philosophy around human-centered artificial intelligence and how the supplemental insurer is focused on customers when it comes to innovation.

Lauren McKinzie is the operations manager, channel partnerships for Obie Insurance.

As the industry faces a talent crisis, insurers can attract underwriters with digital innovation and robust skill development opportunities.

The rise of usage-based insurance programs and mandates for Advanced Driver Assistance Systems (ADAS) are helping to promote road safety.

Megan Sharpe, vice president for direct to consumer media and strategy at Gerber Life has seen the insurer through internal and external, to better support one-on-one marketing to policyholders.

Municipal analysts have been tracking the challenges faced by home insurers in California and other states plagued with extreme weather events as a harbinger of credit risk.

The life insurer's head of corporate communications promotes its reliability and stability even as workforce trends change.