Automation

Effective claims automation requires a cultural shift that prioritizes people, processes and strategic alignment.

Insurance companies can leverage Gen AI by balancing the business value and the human impact.

Automation is not a one-size-fits-all solution and can take many different forms.

Next year is anticipated to be a defining moment for the extensive adoption of automation and AI in the insurance sector.

A look at key advancements, benefits and future implications.

Why personalizing communication, building trust and offering 24/7 support will be crucial for the industry to attract Gen Z consumers.

A good customer experience reduces friction and enhances efficiency, while making a customer feel heard and appreciated.

Nationwide and Petco news, plus Chubb's StreamLabs launches Scout and more.

By embracing emerging technology like AI, auto insurers can future proof their businesses and stay competitive.

The industry's digital transformation is ushering in a new era of risk management. By embracing cloud-based solutions, streamlining processes and integrating automation.

If you position AI wrong or pitch it to the wrong market it might actually hurt you.

The New Zealand based life and supplemental health insurer needed to replace an in-house system that couldn't scale. Partners Life implemented the platform in two phases that took more than two years.

The chief financial officer must play a crucial role in determining the strategy and tactics to automate and standardize key processes throughout the organization.

As climate change continues to worsen extreme weather, damaging homes and wreaking havoc on crops, the need for more responsive insurance policies is growing.

Automating the intake of unstructured data results in big improvements in efficiency.

End-to-end automation remains a long-term goal as banks and insurers focus on point solutions, at least for now.

LLMs have certain obvious drawbacks and difficulties but there is room for the technology to be used in the insurance sector.

Generative AI could further enhance automation of previously manual or even legacy technology processes.