Automation

Remote processing and customer service investments are up, according to new research from Celent.

New Chief Underwriter and Underwriting Transformation Officer Dawn Boitnott will focus on automation, she says.

First client for Munich Re Automation Solutions

The Massachusetts-based insurtech also has raised $23 million in Series A funding.

Insurers see the highest potential in machine learning, robotic process automation (RPA), and technologies to analyze unstructured data.

Artificial intelligence will shape the technology landscape of the 2020s, but unintended consequences pose big risks, according to a new report from ISACA.

Financial firms are grappling with the rapid pace of technological change by overhauling operations and investing in digital offerings for clients.

The use of algorithms in electronic markets has automated the jobs of tens of thousands of execution traders worldwide, and it’s also displaced people who model prices and risk or build investment portfolios

The life insurer's DevelopU initiative, an internal university, helped it shift from "what happened" to "why it happened," speakers said.

Most businesses find robotic process automation effective but difficult to deploy and maintain, according to new research.

Forrester Research has released a new guide on the future of work, which provides a pragmatic view of what it means to leaders, employees, customers and companies. Analyst Craig Le Clair discusses the impacts.

An insurance company that can offer its policyholders a low-stress solution involving as much automation as possible—thereby circumventing as many subjective human factors as possible—will have a significant competitive advantage over others.

While the majority believe AI-driven technologies can provide significant competitive advantages, only 29 percent said their organizations actually have such strategies.

Starting with claims gives carriers quick wins on the road to revamping processes across the enterprise.

Machine learning and RPA are among the cognitive computing technologies that will help insurers win in a changing market.

The G-Force Innovations collaborative will identify and develop emerging digital insurance capabilities and companies.

Dogan Kaleli, leader of the program business, finds opportunities to pilot various emerging techs in his role and beyond.

Compared to peers in banking, insurers are behind the digital curve, but the gap is narrow and in some areas insurers are leading.

LexisNexis survey provides ideas for carriers to be less overwhelmed by the journey ahead.

Getting started with RPA may look different from business to business, but designing a proof-of-concept project is often the best way to jumpstart RPA efforts in your organization.