Compliance

Reactivity, a Belmont, Calif.-based XML Web services firm, and Grand Central Communications, a San Francisco-based provider of Integration On Demand, have formed a technology and joint marketing partnership to simplify the deployment of privacy-enhanced enterprise integration. Combining the strengths of Reactivity's XML Firewall and Grand Central's Business Services Network, the two companies will offer a rapid and scalable integration solution with the security enterprises need to ensure they are in compliance with government-regulated privacy and security regulations and their own privacy policies.

Prudential Financial Inc., Newark, N.J., has introduced an automatic, online licensing application for brokers seeking appointment to sell the company’s insurance and annuity products. The electronic data collection tool, called Online Confidential Data Sheet (CDS), was developed by Indianapolis-based BISYS Education and Licensing Services for Prudential. The Online CDS streamlines the traditional, paper-based appointment process and greatly improves brokers’ speed to market."Prudential’s new electronic application is on the cutting edge in several respects," says George Hanley, senior vice president, chief compliance officer. "The Online CDS makes Prudential easier for brokers to do business with, while taking the company to the next generation of appointment processing and online records management. All are important advantages in today’s environment."

Philadelphia-based Aetna has selected The Training Camp to provide IT training for Aetna staff scholars as part of an employee scholarship program."We want to ensure our network performs at its best, while we maintain maximum security for our customers and their data," says David Wetmore, distributed Support manager at Aetna. "We chose The Training Camp because the instructors were experts in their field, but understood our business as well as the particular IT needs within the health industry. Our staff will gain the knowledge and skills to install, configure, support, and troubleshoot Windows-based networks, with the focus on security that we need."

DriveCam Video Systems, a San Diego-based developer of fleet safety technology, has published a white paper titled, "Bringing Down the Cost of Vehicle Crashes: The Impact of the DriveCam Driving Feedback System on Insurance Costs for Commercial Fleets." Intended for insurance executives, risk managers and fleet operators, the white paper analyzes the costs and examines the root causes of motor vehicle crashes, especially as they pertain to commercial fleets.According to the National Highway Traffic Safety Administration, motor vehicle collisions cost the U.S. more than $230 billion each year. For fleets, the costs include both insured and uninsured expenses. In examining these costs, the paper describes the relationship between losses and insurance rates, the effect on worker's compensation costs, and preventative actions taken by fleets. It also includes two case studies involving fleets that use the DriveCam Driving Feedback System to reduce collisions.

Enterprises that purchase Sarbanes-Oxley targeted solutions in 2004 will retire or replace those systems by the end of 2005, according to Gartner Inc., Stamford, Conn."Enterprises that choose one-off solutions for each regulatory challenge that they face will spend 10 times more on compliance projects than their counterparts that take a proactive approach," says French Caldwell, research vice president at Gartner. "Although there are times when adopting a 'quick-and-dirty' solution may be necessary to meet deadlines, enterprises should avoid committing too much time, effort or data to such systems."

ATLANTA-- Digital Insurance Inc. announced it has signed agreements with five additional employee benefits brokers to enhance the level of day-to-day service and product sales for a portion of their small group benefits business.

Increasingly, life and health insurers are underwriting man-made catastrophic risks involving deaths and disabilities resulting from terrorists making use of nuclear, biological and chemical weapons, according to the latest LOMA study on risk exposure for the insurance industry. "The New World of Risk describes these risk exposures in detail and the efforts being made by the U.S. government and other institutions to control them," says Stephen W. Forbes, Ph.D., FLMI, senior vice president of research at Atlanta-based LOMA, and report author.The report also reviews catastrophic loss exposures involving technological networks, a continually expanding universe of legal liability, and global risks that affect all insurance companies and U.S. businesses. "Fortunately, there are actions available in both the public and private sectors that can significantly reduce these catastrophic risks," says Forbes. "The insurance industry has an important role to play in encouraging the implementation of the many well-thought-out methods that are available to improve the risk environment."

The insurance industry's response to fast-changing regulatory and corporate governance demands is characterized by a primary reliance on manual processes and ad-hoc measures, according to survey conducted by ILOG, a Mountain View, Calif.-based business rules software vendor, and Pearl River, N.Y.-based ACORD.Although specially appointed compliance officers generally have been assigned to manage the impact of regulatory demands, the survey reveals the industry is failing to fully embrace the high business value of information technology when addressing regulatory requirements such as HIPAA and corporate governance demands driven by mandates such as the Sarbanes-Oxley Act.

They say sharing is good, but try telling that to insurance executives overseeing individual business units. Actuaries, underwriters, sales and marketing executives and claims adjusters have long regarded their departmental knowledge as sacrosanct, with the thought of sharing that information akin to giving up one's first-born.Perhaps out of necessity, this cloistered approach to knowledge-sharing might be loosening its territorial grip. Keeping departmental knowledge close to the vest might protect a business's so-called secrets, but reciprocally this approach also prevents a business from tapping into the knowledge that resides within other corporate units, industry experts relate.

If insurance carriers want their online shoppers to become online buyers, they need to give their customers more respect.That's a warning derived from recent analysis of 70 insurance Web sites that gave the insurance industry an average online Customer Service Index of 6.8 out of 10. Furthermore, the analysis reveals that although 93% of insurers post online privacy policies, 35% of them share customer data without the customer's permission.

The credit-based insurance scoring controversy continues with the latest volley coming from the Maryland Insurance Administration (MIA). In January, MIA released a report indicating that the data it had collected in 2003 was insufficient to conclusively determine if credit scoring has an adverse impact on low-income or minority populations.Last month, Insurance Networking News reported that a recent study conducted by the Missouri Department of Insurance found that minorities and low-income populations are harmed by insurers use of credit-based insurance scores (see March 2004, page 8).

BOSTON-- The family with a car each for dad, mom, the college sophomore and the high-school senior. The tenant in apartment 2B who's never had a ticket or an accident in 20 years of driving. The distracted shopper who backed into another vehicle in the supermarket parking lot. With OneChoice Auto, OneBeacon Insurance is delivering comprehensive protection to fit the needs and lifestyles of a broad range of Maine drivers. "We've expanded our approach to auto insurance significantly," said Dan Bridge, Vice President of Personal Lines New England for OneBeacon, "and we're now able to offer insurance solutions to most drivers and for most vehicles in the state. The key is to meet customers' needs at a price that's competitive in the marketplace yet appropriate to the skill levels and driving histories of individual operators."

SPRINGFIELD, Mass. -- Massachusetts Mutual Life Insurance Company (MassMutual) announced today its support of an important legislative proposal -- by House Financial Services Committee Chairman Michael G. Oxley (R-Ohio) and Chairman Richard H. Baker (R-Louisiana) of the Capital Markets, Insurance and Government-Sponsored Enterprises Subcommittee - that would modernize an outdated state-based regulatory system. The Oxley-Baker proposal calls for enactment of national regulatory standards to make state insurance regulation more uniform and efficient while creating a more dynamic and responsive marketplace for consumers.

Pearl River, N.Y.-based ACORD has enhanced the role of its Industry and Government Affairs unit by adding a legal capacity with the addition of Gary Bel, vice president, general counsel and corporate secretary, and Kate Ciravolo, vice president and counsel, government affairs. Their addition strengthens the Industry and Government Affairs operation and widens the scope of ACORD's involvement in the development of standards. It also expands the representation of ACORD's membership throughout the industry and regulatory agencies. Bel and Ciravolo will also be handling the general legal activities of the corporation within the in newly combined Legal, Industry and Government Affairs Department."As new regulations and data requirements are implemented across the nation, their impact on the insurance industry continues to grow. The need for data standardization to assist organizations in efficiently and economically complying with these changes is becoming ever more essential," said Gregory Maciag, president and CEO of ACORD. "We've expanded the Industry and Government Affairs group to meet these new demands."

NEW YORK--The Guardian Insurance & Annuity Company, Inc. (GIAC) announced today that it will reintroduce its Guardian Advantage group variable annuity, a funding vehicle for qualified retirement plans. GIAC intends to initiate new sales by June 1. This decision has no impact on Guardian's other defined contribution products including 401(k) PLUS with The Park Avenue Portfolio.

Washington, D.C.--The American Council of Life Insurers (ACLI) announced today that it is joining with Computer Sciences Corporation, a leading information technology services provider, to evaluate state and federal regulatory environments for the U.S. life insurance industry, report on the economic impact of the current state-based charter system, and assess the potential for improvement under an optional federal charter system.

BIRMINGHAM, Mich.--Richard P. Poyle announced today the formation of an innovative new enterprise called PKC. PKC will provide consulting and inspections to the insurance industry -- but PKC is much more than the typical insurance inspection company. "The vision is to provide a critical service bridge between underwriters and insured companies. Too often we find that vital risk management and loss control systems are lacking or not properly in place. The gap between the insured and the insurer hurts both parties. PKC will close that gap with consulting services, inspections, training services and documentation," said Poyle. PKC is an acronym that stands for the three principals of the new entity: Richard Poyle, Dianne Kennedy and Gary Copeland.

NEW ORLEANS--Managing general agencies, wholesalers and their agency customers can take advantage of expanded nuServe software providing an organized approach to indicating, rating, and binding business as well as processing claims and endorsements.

WASHINGTON--Employers with lower health care cost increases for 2004 more often encourage workers to take responsibility for their health care decisions, according to the 9th annual National Business Group on Health/Watson Wyatt health cost study.

Travelers Property Casualty Corp. announced that it has executed a definitive agreement settling asbestos-related statutory-based direct actions pending against Travelers under various unfair trade practices acts and similar statutes, including the Wise, Meninger and Cashman purported class actions and similar cases. The settlement in principle was previously announced on November 21, 2003.