Customer data

Given the vast amounts of information collected and utilized by carriers, they are increasingly functioning as data firms and transforming more traditional practices.

Azim Esmail of ATB Ventures spoke with Digital Insurance about the use of digital identity technology to guard against vulnerabilities in the decentralized identity approach.

As insurers harness the power of connectivity, using data for informed decision-making will be a priority.

Now in his second year with GNY (Greater New York Mutual) Insurance Companies, CIO Vasudevan Veeraraghavan is leading a digital transformation of the insurer's data management to support decision making.

Big data can tell carriers about potential customers and make a preliminary decision on their insurability.

Atidot, founded in Tel Aviv, applies AI to life insurance policy service and marketing to policyholders, so carriers can better understand customer needs.

Adam Fox, MassMutual's head of distribution technology & data science, spoke with Digital Insurance about the main objectives of its Health and Wellness Program.

CSAA Insurance Group will use the Arity IQ Network, which uses driving behavior data to quote auto insurance policies.

Panelists emphasized the significance of a comprehensive data strategy and ethical AI use, along with the industry's potential for innovation.

The insurer detected unusual activity in the network last week.

Adopting data profiling and machine learning could propel the industry into a future of enhanced efficiency, better risk assessment and superior customer experiences.

Employee data holds great potential for maximizing the value of employee benefit programs.

Advanced driver assistance systems (ADAS) decrease risky behaviors, such as distracted driving and speeding, reducing auto claims.

Consent and preference management systems, catching on with insurance carriers to leverage customer data for marketing, have the potential to balance that with privacy regulation compliance, according to a Madison Advisors report.

The path to more effective hurricane preparedness lies in proactive planning, automation, and the efficient utilization of data and analytics.

Given advances in technology reviewing unstructured documents to identify and extract key terms and medical data can result in an expedited process.

Simon-Kucher expects customer churn and switching behaviors in auto-insurance to increase sharply in 2023.

Investment and innovation to keep drivers and people safe from distracted driving are necessary.

Both have a mutual goal of keeping systems secure and their customers' information private.

Three examples of how industry leaders are building brands and growth strategies based on personalization.