Customer data

Adopting data profiling and machine learning could propel the industry into a future of enhanced efficiency, better risk assessment and superior customer experiences.

Employee data holds great potential for maximizing the value of employee benefit programs.

Advanced driver assistance systems (ADAS) decrease risky behaviors, such as distracted driving and speeding, reducing auto claims.

Consent and preference management systems, catching on with insurance carriers to leverage customer data for marketing, have the potential to balance that with privacy regulation compliance, according to a Madison Advisors report.

The path to more effective hurricane preparedness lies in proactive planning, automation, and the efficient utilization of data and analytics.

Given advances in technology reviewing unstructured documents to identify and extract key terms and medical data can result in an expedited process.

Simon-Kucher expects customer churn and switching behaviors in auto-insurance to increase sharply in 2023.

Investment and innovation to keep drivers and people safe from distracted driving are necessary.

Both have a mutual goal of keeping systems secure and their customers' information private.

Three examples of how industry leaders are building brands and growth strategies based on personalization.

Without transparency and open communication throughout an insurance organization, precious data is liable to go to waste.

Transformational technologies will also be critical in advancing personal lines underwriting, with 81% of insurers saying they are pushing transformation forward.

AI and ML can find patterns in data, but when they're trained on biased data, they can compound the issues and perpetuate a self-confirming data bias cycle.

About 1,000 patients have already had deeply personal data revealed on dark web forums, according to Medibank.

Insurance companies need to embrace decentralization and self-service.

How do you maximize efficiency in the application, quoting, and claims process and not invite new or additional fraudulent activity?

The path to artificial intelligence implementation can be costly and arduous. Are financial leaders reaping the benefits?

A comparison of the various forms of cloud tenancy across five important areas for insurers: cost, security, agility, maintenance, and scalability.

Digitization can yield opportunities to provide more personalized experiences.

Digital Insurance spoke with Claire Burns, chief marketing and communications officer at The Hartford about digital customer experience and plans for the future.