Customer data

How do you maximize efficiency in the application, quoting, and claims process and not invite new or additional fraudulent activity?

The path to artificial intelligence implementation can be costly and arduous. Are financial leaders reaping the benefits?

A comparison of the various forms of cloud tenancy across five important areas for insurers: cost, security, agility, maintenance, and scalability.

Digitization can yield opportunities to provide more personalized experiences.

Digital Insurance spoke with Claire Burns, chief marketing and communications officer at The Hartford about digital customer experience and plans for the future.

By facilitating access to rich, unstructured data in real-time, technology is paving the way for insurers to employ greater personalization and become customer-centric. It can drive tremendous growth opportunities as well as cost and operational efficiencies by promoting wellbeing and prevention services.

Digital Insurance spoke with Angela Orbann, vice president of property, PI product management at Travelers about how technology can optimize a home insurance policy and how artificial intelligence and satellite imagery is helping insurers.

When building a successful digital marketing strategy, several guidelines should be kept in mind.

Based on on data from customers’ interactions with its app, Getsafe can identify life stage changes that open up insurance needs.