Customer experience

Also: News from Progressive, Sentry Insurance, Millennial Specialty and more

Consider introducing specific touch points and service level expectations.

Branch Insurance CTO shares insights on standing out digitally.

This profound change in the coverage gap underscores the need for modernized IT and more cloud-based technology.

Corporate Insight honored Lincoln Financial and Ladder as well.

Digitalization and new emerging technologies will continue to transform the insurance industry, company says.

Claims experts shared what they've seen work well in the past two years with Digital Insurance.

The insurance industry is looking for the right standards and practices for the use of smart home devices in homeowners insurance.

The platform uses 14 questions plus data provided by the insureds to generate up to four specific quotes. 

The need to provide an outstanding customer experience is key in an industry where the client is only one step away from potential disaster.

Technology can help during difficult economic times and it can present new avenues for growth.

Keynova releases its Q4 Online Insurance Scorecard of top P&C insurers.

If your insurance company is looking for employees in these roles, competition is stiff.

A recent survey of executives at small commercial lines insurers reveals some shifts in what is driving distribution investment decisions.

To stay ahead, insurers must assess the factors shaping the industry including emerging technologies.

Working together with new incumbents, customers and internal employees is a trend we will see take off.

Digital first notice of loss increases overall satisfaction for customers who use those tools.

First-party claims service makes real-time communication possible.

A new research report from SMA reveals that 85% of personal lines insurers are currently developing or deploying channel expansion strategies.

Both have a mutual goal of keeping systems secure and their customers' information private.