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Digitizing the salvage process can enable faster settlement of claims, improve insurers’ NPS scores and lower vehicle storage costs.
March 29HONK Technologies -
Despite an influx of potential rental insurance customers, carriers must innovate to cut through the noise and connect with their best prospects on a personal level to ultimately turn them into a client. With so much competition, simply reaching out at the right time may not be enough. Insurers need to understand these consumers on a deeper level.
March 11AnalyticsIQ -
Automation is well-positioned as a maturing technology that facilitates digital transformation without jeopardizing customer service.
March 10Novidea -
Partnerships between automakers and insurance carriers have existed for decades, but more recent deals offer customers insurance options at the point of sale using telematics data capabilities built into connected-car platforms.
March 10 -
Almost half of the five-star ratings mentioned a good experience with an adjuster as the primary reason for satisfaction in a claims process, according to the customer satisfaction surveys analyzed by Hi Marley.
March 9 -
Lack of information about the claims process, smaller than expected claims payouts, denial of claims and inability to reach claims staff were also noted as frustrations from respondents, according to a survey of 250 policyholders in the U.S. and Canada, from Publicis Sapient, a consulting firm.
March 7 -
While digital life insurance buyers find it easier than expected, lags in policy delivery impact customer relationships right off the bat.
March 4 -
Satisfaction scores dropped when customers submitted photos digitally, but still had to schedule an inspection, market research firm finds.
March 3 -
Digital Insurance received responses via email from Yael Wissner-Levy, vice president of communications at Lemonade about its pet insurance product and consumer education.
February 25 -
Property and auto insurance shopping levels finished 2021 lower than any point in 2020, the company reports.
February 23