Customer experience

Property and casualty insurance companies improve in digital service after significant investment in direct-to-consumer websites and mobile design.

When building a successful digital marketing strategy, several guidelines should be kept in mind.

Capgemini’s World Insurance Report revealed that trends were already heavily leaning toward digital before the COVID-19 crisis changed behavior further.

J.D. Power's Tom Super joins the show to talk about where gains are going in auto insurance while COVID-19 rages.

With insurers rapidly deploying digital capabilities in order to service socially distancing customers, Jamie Yoder of Snapsheet thinks these habits could stick and become status quo going forward.

Insurance product creation historically has been based on historical data – the rear-view mirror view. However, there is a fundamental change afoot that cannot be ignored.

The way insurance companies respond to the COVID-19 crisis is indicative of how the industry will meet the biggest challenges going forward: the disappearing retail customer, over-regulation, shrinking product margins, low customer loyalty and public distrust.

It is critical to assess insurers’ internal operations and the implications for employees.

Heading into the New Year, many enterprises are looking at how AI and data analytics can drive their digital transformation journeys.

The findings of a new survey show that many field agents think the technology tools provided by their organizations are not evolving as quickly as their needs are.