Customer experience

American Family Insurance built a team from diverse backgrounds to develop digital initiatives.

The incubator launched in September by Startupbootcamp kicks off early next month in the traditional insurance capital.

The move ties into the carrier's ongoing innovation efforts, as it tries to bolster its digital capabilities.

Military insurer will predominantly be looking to hire software engineers and applications developers, it says.

Toronto-based insurer is the latest carrier to adopt voice-assistant technology as an additional communication tool for policyholders.

Less than one-fifth of top life insurance carriers have a policyholder smartphone app, according to Aite Group research, leaving lots of room for improvement in leveraging the channel.

Some tasks require so much human judgment, intuition and empathy that it will be a very long time, if ever, before AI assumes control.

Some 82 percent of companies have experienced at least one unplanned systems outage over the past three years, which lasted an average of four hours.

Solaria Labs has helped the insurer bring new ideas to market that impact all corners of its business, says innovation VP.

Companies are looking for tighter bonds with their customers, and insurance companies have lots of information to offer.