Customer experience

The chief information and operations officer said the company is working to give customers "seamless pickups" from voice to app to website.

In other news: Chewy expands pet insurance nationwide and Tokio Marine launches a market intelligence platform.

So far, the bots are popular conversation partners. Character.AI users have sent 36 million messages to Mario, a character based on the Nintendo 64 version of the video game plumber.

Local embedded and microinsurance models could provide immediate assistance to vulnerable low-income communities at risk of extreme climate events.

Mike Sha, CEO of SigFig writes that agents will need to go beyond insurance to offer more advice on every phase of the financial journey.

The results of Keynova's latest Online Insurance Scorecard placed Progressive first for its online user experience.

In a tight economic environment, insurers and their insurtech partners are starting to move toward underwriting as a target area for transformation.

By digitizing the payout process, insurers empower claimants to choose how money is received.

It can be hard to explain rationally why a digital insurance solution is trusted or not by customers, according to Burr, who is CEO of the iptiQ unit of the insurance company.