Customer experience

State legislators are looking to smartphone-enabled electronic insurance IDs to save drivers, law officials’ time and money.

For the first time, referrals to National Insurance Crime Bureau break 100,000.

New study finds that majority of middle-income Americans admit to knowing little about the Medicare program.

Horizon Blue Cross Blue Shield of New Jersey, has birthed a new company, Horizon Healthcare Innovations (HHI), which is dedicated to fomenting a paradigm shift that results in a health care system that delivers better care at dramatically lower costs.

Where Consumers Seek Out Retirement Information

Key considerations for building a truly social business, on the inside and outside.

During a session at HIMSS12, Kaiser Permanente SVP and CIO Phil Fasano said that with $4 billion spent thus far on the project, the gravity of the undertaking is evident.

Demographic shifts and technology demands are creating an increasingly amorphous consumer.

A convergence of tech forces are creating a “new norm” for insurance companies.

Jasmine Jirele will be responsible for leading Allianz's operational and service processes, including new business, in-force, operations controls, contact center and related supporting functions.

How agents can use Facebook to reach out to policyholders when they need it most.

Annuity Sales: The Good and Bad News

Predictive Analytics Defining Marketing Competition

To enhance customer service, P&C carrier will give its 100,000-plus policyholders the option of accessing documents digitally in a secure, central online environment.

Of 18 industries examined in a new survey, P&C and life insurers improved the most from last year; health insurers remain low on the list.

Towers Watson surveys indicate that 55 percent of P&C CFOs and 59 percent of life CFOs are considering acquiring a company in the coming year.

American Family Insurance is looking to the mobile space to snare the next generation of customers.

Which U.S. P&C insurance company will be the first to use a social network as a platform to transact insurance?

Unprecedented catastrophe losses plagued industry financials and easily offset the notable increase in premiums written, A.M. Best reports.

Insurer steps forward with mobile image capture technology for the iPhone designed to facilitate accurate, real-time auto insurance quotes and bind coverage.