Customer experience

The convergence of more frequent weather events that affect more people plus higher customer expectations make now a great time to get ready to communicate with the masses.

Insurers' tech strategies have expanded but enterprise-level policy administration systems remain a vital backbone.

Apple iPhone 15 and 14 users in the U.S. will have access to the service via a satellite.

Life insurance plays an important role as part of a healthy financial plan and Fidelity is using technology to improve accessibility and streamline the process for policyholders.

The Women in Insurance Leadership honoree identifies five specific moments where companies must excel for customers.

CSAA's Alonzo finds that her niche is doing brand new things and pioneering new strategies.

Colleagues say Mager supports others' work and career development.

Melissa Gutierrez, senior vice president and general manager for Pets Best, sees a lot of opportunity for "rapid growth" in the pet insurance industry, especially in a digital space.

As the rest of the world becomes increasingly connected, consumers expect all aspects of their lives to be on-demand and seamlessly integrated into digital platforms.

Mutual carrier's innovation executive begins digital technology development by starting with the business context for projects.

Boyd is president and CEO of Plymouth Rock Assurance Corporation where she is leading digital transformation.

The leader of the company's claims services unit talks about bringing in different points of view to American Family's update of its claims services technology, and retaining the human element of servicing claims.

Plymouth Rock's VP of customer solutions focuses on improving communication.

Women in Insurance Leadership 2023 honoree finds crowdsourcing approach to insurance product development also has applications for Boston-area charity efforts.

Through Matchett's efforts, associates have logged more than 124,000 hours of online training at the insurer. Matchett is one of Digital Insurance's Women in Insurance Leadership honorees for 2023.

A California homeowner called out CSAA for taking aerial photographs of his backyard, then revoking his homeowners policy due to "clutter." Experts say such images are personally identifiable information protected by state privacy laws.

Insurers need to find new ways to grow their business while mitigating the risk of employee burnout.

It can eliminate geographical barriers and allow teams to access and share data more freely.

Five best practices can assist in selecting and integrating generative AI data.

The industry may want to build its own large language model.