Customer experience

The new suite enhanced the Vehicle Care by Assurant app and its features, including simple online tools and policy management.

One area that has progressed by leaps and bounds is new user interaction technologies like messaging, chatbots and real-time video chats.

Gartner survey finds modernizing applications a great concern for carriers, along with data analytics.

Also: News from Progressive, Sentry Insurance, Millennial Specialty and more

Consider introducing specific touch points and service level expectations.

Branch Insurance CTO shares insights on standing out digitally.

This profound change in the coverage gap underscores the need for modernized IT and more cloud-based technology.

Corporate Insight honored Lincoln Financial and Ladder as well.

Digitalization and new emerging technologies will continue to transform the insurance industry, company says.

Claims experts shared what they've seen work well in the past two years with Digital Insurance.