Customer experience

First-party claims service makes real-time communication possible.

A new research report from SMA reveals that 85% of personal lines insurers are currently developing or deploying channel expansion strategies.

Both have a mutual goal of keeping systems secure and their customers' information private.

Can time to first contact predict how well an adjuster will handle a claim journey from start to finish?

USAA tops Forrester list with 'moderate' performance on trustworthiness.

Life and health insurers using tech-powered marketing technique to nudge policyholders.

Property and casualty insurers can benefit from tools and data that enable them to assess damage and address claims quickly.

Insurance Technologies rebrands as Hexure, and more news.

The Hartford, Chubb, Aflac and more hiring news.

Progress on cybersecurity measures lowers insurance market risks and stresses.