Customer experience

More insurance news: HUB and Ethos; POM Insurance and vipHomeLink.

Roadside assistance has an outsized effect on the customer experience.

Amica Mutual ranks highest in customer satisfaction for homeowners and Nationwide ranks highest for renters.

Income protection insurance plan geared to younger generations and remote workers.

Digital, company culture, and employee engagement are crucial to closing the talent gap.

To gain greater insights into the claims space, SMA has been tracking over 175 P&C claims vendors.

Crash detection technology has the potential to save lives and reduce claims expenses.

The 2022 U.S. Small Commercial Insurance Study reports that overall small business insurance customer satisfaction has increased.

The industry is continuing to evolve and find new ways to leverage technology.

How embedded insurance could challenge and benefit the insurance industry.