Customer experience

Estrich Tapped as IASA President

PCI Lists Worst Cities, States for Towing

Carrier launches disaster microsite to help its commercial lines customers prepare for hurricane season.

Without talking to my "friends" directly, I have no way of knowing why they clicked on the Like button, rendering an analytical tool of questionable value even further devalued.

American College Names New Ethics Director

Tropical Storm Arlene brings heavy rains, threat of mudslides, to Mexico.

British drivers participating in a survey would rather purchase a policy online versus over the phone or through a broker.

Brits Confident in Insurance Purchases Online

J.D. Power research also finds unbundled customers happier with insurance offerings.

With a focus on growth rather than simple cost-cutting, insurance CIOs are trying to deeply change the mix of capabilities, knowledge and assets within their organizations.

Economic conditions lead middle-income baby boomers to reevaluate plans, with more women than men saying income now inadequate to pursue retirement.

A rapidly growing focus on “in-app purchasing” will help insurers better engage their mobile customers.

Questionable claims rose 23% from 2008 to 2010; California, Florida, Texas, New York and Michigan generated 49% of those.

John Hancock Launches Consolidation Services Unit

While mutual fund companies in general are not embracing mobile technologies to the degree that banks, credit cards and self-directed brokerages are TIAA-CREF and Vanguard stand out in terms of offering research and trades via mobile devices, according to Corporate Insight.

J.D. Power and Associates: Kaiser ranks highest in employer satisfaction among fully insured commercial health plans; UnitedHealthcare ranks highest among self-insured commercial health plans.

Nearly 60% of Americans aged 50 and older worry about long-term care costs and don’t feel confident that they’ll be able to meet those costs; only 16% feel financially prepared to finance their long-term care, according to Sun Life Financial survey.

USAA's corporate culture fostered on the inside is reflected out to the market.

The insurance industry needs to emphasize mobile initiatives and begin to guide consumer expectations rather than sit back and watch.

Sales of motor scooters jumped almost 50% for the first three months of 2011.