Customer experience

Insurers and agents are making better use of aggregators, social media and micro sites to garner new business.

Held up against the maturity of the Web as a platform, the rate at which customers have embraced self service seems wanting. Yet, inexorably, carriers are seeing an uptick in adoption for self service in areas ranging from bill pay to policy renewal.

Path still uncertain, says FEMA, insured losses still a guess.

Insurers should ensure that the Web portals being used to simplify transactions with agents and customers don't make things harder on them.

Social media continues to be a topic of conversation among insurance executives even though studies have indicated the insurance industry has been slow to accept and adopt the technologies. Moreover, results from a June survey show that even among insurance producers who have adopted social media a majority does not believe it is helping them to generate leads.

Plan includes new hire, series of forums for financial advisors.

Leading property/casualty insurers use CDC data when messaging the importance of safe driving to their policyholders; and insurance aggregators such as Insureme.com deliver the CDC message of safe driving in their promotional campaigns.

How do increased automation and the advent of “swarms” fit in an industry that seriously values its personal interactions and relationships?

The insurer’s “On the Move” Android widget automatically responds to texters; lets them know the driver is busy.

CellControl and IronBridge Partners team to deliver actuarially supported premium discount programs to parties using CellControl’s distracted-while-driving solutions.

Workers’ comp insurer’s online suite, Safety Cornerstones Express, is designed to help members of Self Insured Groups (SIGs) learn how to maximize earning potential.

While a handful of insurers already have begun to offer mobile deposit, those not yet in the game may want to watch how banks first leverage the technology.

The insurer lost data containing customers’ identity, bank account and credit card information and details of their insured assets.

The resource center features a slideshow presentation, a quiz to assess knowledge and expectations about disability insurance and other tools to help medical professionals.

New report says insurers need to make accommodations for social media on business and IT roadmaps.

The insurer topped eight different categories in Boston Research Group’s 2010 DCP Retirement Advisor Satisfaction and Loyalty Study.

Insurers may want to take note of the many advanced features PayPal offers its customers on their mobile devices.

A number of insurers have begun to release their financial results for Q2

Law would require businesses and non-profits to notify those affected within 60 days, and offer credit and identity theft protection services.

The Professional Insurance Marketing Association (PIMA), a national membership association of agents, brokers, third-party administrators and insurance underwriting companies, named the winners of its annual Marketing Methods Competition at the 2010 PIMA Mid-Year Meeting held in Lansdowne, Va., last month.