Customer experience

Automation can enable insurance providers to resolve common policyholder requests faster.

Most consumers expect their insurance company to be able to interact with them through all digital channels.

Insurer adds options to property and general liability coverages

The path to artificial intelligence implementation can be costly and arduous. Are financial leaders reaping the benefits?

As much as consumers' financial services needs have evolved in the last two years, so have executives' demands and expectations of their innovation initiatives.

Organizations are driving to become fully automated enterprises, but single point solutions are putting that goal at risk.

Insurance companies and their technology partners are mobilizing to respond to rapidly changing customer needs and expectations in the post-COVID era.

Farmers, CNA and The Hartford share resources.

iLife launched 10 months ago as a digital hub for life insurance agents.