Customer experience

How can we make document validation immediate to reduce customer dropoff? Enter AI.

Progressive launches Accident Response, Crum & Forster introduce new insurance for CISOs and Tokio Marine Group partners with Resilient Cities Network, plus more insurtech news.

A new study from CCC examines key factors affecting customer satisfaction.

Some best practices and use cases for insurance agents as they consider adopting artificial intelligence.

Technology is changing every aspect of the customer experience and can be a deciding factor when it comes to retaining policyholders.

Insurance companies can provide peace of mind and budget relief through innovating on how they partner with their customers to provide services and by leveraging advanced technology solutions.

Mark Debus, clinical manager of behavioral health at Sedgwick shares how social media and other technologies are affecting our mental health in today's world.

Average repair cycle time for claims is down, but the average repair cost and premiums have increased, according to the 2024 U.S. Auto Claims Satisfaction Study.

Argo Group CEO Jessica Buss shares insights on managing purposeful leadership and work-life balance

Insurance providers could use digital-based strategies like home management platforms and homeowner AI tools to reduce claims and increase customer satisfaction.