Customer experience

Income protection insurance plan geared to younger generations and remote workers.

Digital, company culture, and employee engagement are crucial to closing the talent gap.

To gain greater insights into the claims space, SMA has been tracking over 175 P&C claims vendors.

Crash detection technology has the potential to save lives and reduce claims expenses.

The 2022 U.S. Small Commercial Insurance Study reports that overall small business insurance customer satisfaction has increased.

The industry is continuing to evolve and find new ways to leverage technology.

How embedded insurance could challenge and benefit the insurance industry.

Automation can enable insurance providers to resolve common policyholder requests faster.

Most consumers expect their insurance company to be able to interact with them through all digital channels.

Insurer adds options to property and general liability coverages

The path to artificial intelligence implementation can be costly and arduous. Are financial leaders reaping the benefits?

As much as consumers' financial services needs have evolved in the last two years, so have executives' demands and expectations of their innovation initiatives.

Organizations are driving to become fully automated enterprises, but single point solutions are putting that goal at risk.

Insurance companies and their technology partners are mobilizing to respond to rapidly changing customer needs and expectations in the post-COVID era.

Farmers, CNA and The Hartford share resources.

iLife launched 10 months ago as a digital hub for life insurance agents.

Technology moves at a breakneck pace that threatens to leave flat-footed organizations in the dust. But industry leaders are leveraging the bleeding edge to get ahead of the pack and never look back. 

Digitization can yield opportunities to provide more personalized experiences.

Life insurance carrier leader discusses meeting evolving customer expectations with digital experiences.