Customer experience

It is critical to assess insurers’ internal operations and the implications for employees.

Heading into the New Year, many enterprises are looking at how AI and data analytics can drive their digital transformation journeys.

The findings of a new survey show that many field agents think the technology tools provided by their organizations are not evolving as quickly as their needs are.

Many insurers are reconsidering outdated product-driven business models and turning their focus to improving the customer experience.

Instead of overloading customers up front with a fog of terminology, we are trying to provide just the right information at the right time.

Guthrie is applying a combination of strategies to uncover customer-experience needs and execute profitable solutions.

Britain’s Information Commissioner’s Office said it was opening an investigation into the use of facial-recognition camera technology.

Many customers who bundled indicate lower satisfaction related to the combined experience.

Old fears like channel conflict don't have to apply because the audiences for digital and traditional outreach differ.

Denver-based insurtech's goal is to make it easier for customers to access answers to frequently asked questions.