Customer service

Issues behind insurers developing their own software or deciding to purchase an external solution and the pitfalls of both paths.

The best carriers provide agents with the tools that allow prospective customers the option to shop via chat, text and even in-app communications channels.

Sessions held throughout Dig-In 2023 with panelists from insurers such as New York Life, Arch Insurance and CSAA Insurance Group discussed the importance of technology in insurance and how to use data effectively.

Whole swaths of business activity, from sales and marketing to customer operations, are set to become more embedded in software.

Carrier's strategic enterprise executives tell Dig-In attendees how homeowner and tenant verification, Rivian EV initiatives brought in more underwriting business.

The emerging area of connected insurance has the potential to help insurers prevent, mitigate, or lower potential risks relating to severe weather events.

Hi Marley reveals commonly asked questions after analyzing a sample of auto and property claims from its database.

Amica, Geico and Progressive rank highest for customer satisfaction in the service segment of the study.

Consider developing a concierge FNOL team to handle increased demand.

Simon-Kucher expects customer churn and switching behaviors in auto-insurance to increase sharply in 2023.

Digital Insurance spoke with Sears Merritt, head of enterprise technology and experience at MassMutual.

Digital Insurance spoke with Sheila Anderson, CIO of Aflac.

Personalization isn't so much a trend as an expectation.

With underwriting by Federal Life and Swiss Re, digital product addresses millennial, Gen X needs

The system created by Nationwide and Generali was recently recognized for the 2023 Celent Model Insurer award for Digital and Emerging Technologies.

SafeGuard 360 breaks barriers separating different coverages.

Digital Insurance reached out to insurance organizations to learn about how consumers view anti-distraction solutions and how to address concerns.

App-free video software can help carriers boost customer satisfaction.

VPs of customer experience and innovation strategy will focus on how to leverage market research and customer insights for new customer-facing initiatives.