Customer service

Agents should stay informed of how the latest emerging trends such as technology usage and persistent inflation are impacting their client.

The business model, the tech it sits on, and the sector's purpose must evolve.

Los Angeles-based Sensible Weather Co. is offering a supplemental insurance coverage that automatically sends you a refund if weather turns bad.

Selecting the right SaaS partner for your company can take time.

The GPT-4 upgrade is currently available to ChatGPT Plus subscribers only.

The report calls for an improvement in digital customer experiences.

Digital Insurance spoke with Rose Hall, head of innovation for the Americas at AXA XL.

Digital Insurance spoke with Bill Martin about how technology fits into overall growth strategies and what's ahead for the industry.

Several tips for standing out against competitors without ads.

Lloyd's Lab participation helps provider develop data and communication capabilities

Financial services firms are focusing on essential risk-related priorities, but must not lose sight of the importance of innovative technologies that drive business forward.

It's clear that insurers must modernize every part of their back office.

Payments processor makes global scale possible for insurtechs

Rising repair costs and lack of insurance education contribute to coverage gaps.

At the heart of the industry's self-billing challenges is data — how it's stored, how it moves between partners, how it's cleaned for use.

Growing up surrounded by search technologies, online shopping, and mobile apps means that these digital natives have come to expect speed and efficiency.

The new suite enhanced the Vehicle Care by Assurant app and its features, including simple online tools and policy management.

One area that has progressed by leaps and bounds is new user interaction technologies like messaging, chatbots and real-time video chats.

Gartner survey finds modernizing applications a great concern for carriers, along with data analytics.