Customer service

Consumer-facing applications like chatbots and personalized product recommendations make interactions faster, more tailored and more transparent.

Insurers are reimagining operating models, products and value propositions.

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about how AI is being used to improve the customer experience.

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about necessary skills and what insurance companies should be investing in.

Progressive and GEICO tied for first overall in the Mobile Insurance Scorecard Q3 2025 by Keynova.

According to Capgemini's World Life Insurance Report 2026, 76% of customers expect advanced cloud and data capabilities but only 16% of insurers are capable of delivering.

In the wake of major losses like wildfires or hurricanes, parametric insurance can expedite payments for faster policyholder recovery.

Insurers under pressure to improve digital experience while also reducing fraud.

Lee Elliston, chief operations officer - claims and UK for Aspen Insurance, examines how AI, data and other technologies are changing insurance claims.

Customers want instant and seamless digital experiences with personalized assistance, particularly from the insurance industry.

Carriers must be innovative when creating and personalizing services for the next generation of policyholders.

Small businesses may start shopping for new insurance, according to the 2025 U.S. Small Commercial Insurance Study from J.D. Power.

Telematics is revolutionizing car insurance through usage-based policies and personalized risk management options.

Research from Digital Insurance on the cost of artificial intelligence.

Insurance companies must rebuild transparency with the people and businesses they serve.

Actionable strategies for insurers to enhance loyalty.

The following stories and InsureThink opinion articles are a part of a series on how AI is being deployed in claims.

Any implementation of AI requires access to significant amounts of data and is not without its risks as carriers and brokers expand its adoption.

Younger consumers prefer digital insurance experiences creating challenges and opportunities for the industry.

Insurers and adjusters are using AI across the claims space to expedite the process, verify information and improve the customer experience.