Customer service

Insurance companies need to adopt the new marketplace mindset of transparent comparison and seamless user experience to keep customers engaged with the products we sell.

The insurer will leverage the university's research in the Internet of Things, data science and machine learning to help improve the life underwriting process.

The platform, tailored to small business owners, is first being offered to DJs, but will soon be extended to personal trainers and health & wellness coaches.

New business models based on blockchain and cognitive intelligence are coming, which will lead to the introduction of smart contracts for greater efficiency.

Digital channels are proliferating rapidly, and carriers have to be strategic in how they reach customers.

Startups and their carrier and venture capital partners are looking to cooperate to transform the insurance industry, not simply 'disrupt,' says panel.

With mobile channels matured, the insurer looks to capitalize on other emerging technologies, including virtual reality and the Internet of Things.

There’s no shortage of tech solutions coming to market in the insurtech era, but it all comes back to customer wants, panel says.

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

Voice assistants provide carriers with another digital channel for engaging their policyholder customers, but the platforms remain somewhat limited for now.