Customer service

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

Voice assistants provide carriers with another digital channel for engaging their policyholder customers, but the platforms remain somewhat limited for now.

The new program, "Zara," was developed in partnership with Spixii, a graduate of the carrier-sponsored Startupbootcamp accelerator.

Fingerprint and face scanners are the most common types of biometric implementations used on corporate devices and services.

Carriers need to address the basics behind digital transformation in order to fully leverage new opportunities, says Accenture.

SMA sees significant spending and shifts in personal lines projects that are aimed at aligning insurers’ strategies to transformation and growth.

The new platform is powered by RightIndem, a SaaS cloud provider of FNOL reporting technology.

Business-wide transformation begins with a thorough diagnostic of competitive strengths and challenges that enables leaders to prioritize where they want to start.

Life insurer announces 'collab 3.0 EMEA,' in search of new products tailored for improved customer engagement, sales and operations.

Carriers are going digital to cut operating costs and break into the younger consumer market, according to a new report from Celent.