Customer service

When it comes to pricing property risk and assessing the impact of severe weather events, catastrophe models are the backbone of the process.

High winds continue to impede firefighters' progress in the Pacific Palisades and Eaton fires.

Experts suggest the life insurance industry is set to experience growth this year as more insurers deploy technology.

Sentry Insurance announced the completion of its acquisition of The General from American Family Insurance for $1.7 billion.

The insurance industry is on the precipice of transformation, driven by sophistication in AI, changing market conditions and modern technologies.

Life insurers and distributors urgently need to shatter their reliance on outdated processes to fix the customer satisfaction problem.

Companies should adopt a privacy-first approach to biometric authentication.

With advancements in technology, changing consumer expectations and a growing focus on sustainability, insurers must adapt.

Responsible AI governance should be a foundational construct of any insurance carrier'sAI strategy and needs to be considered at each and every stage of the Gen AI journey.

Paper checks can delay the claims payment process for policyholders, but many companies are still hesitant to move to a digital payment system.

How can we make document validation immediate to reduce customer dropoff? Enter AI.

Progressive launches Accident Response, Crum & Forster introduce new insurance for CISOs and Tokio Marine Group partners with Resilient Cities Network, plus more insurtech news.

A new study from CCC examines key factors affecting customer satisfaction.

Some best practices and use cases for insurance agents as they consider adopting artificial intelligence.

Digital technologies are changing the role of insurance agents as they transition from being product-centric to customer-centric.

Technology is changing every aspect of the customer experience and can be a deciding factor when it comes to retaining policyholders.

Insurance companies can provide peace of mind and budget relief through innovating on how they partner with their customers to provide services and by leveraging advanced technology solutions.

Mark Debus, clinical manager of behavioral health at Sedgwick shares how social media and other technologies are affecting our mental health in today's world.

Average repair cycle time for claims is down, but the average repair cost and premiums have increased, according to the 2024 U.S. Auto Claims Satisfaction Study.