Customer service

Little conclusive research and evidence has insurers guessing as to what will keep customers happy with their websites.

Gamification and mobile marketing at the root of insurer's new partnerships.

New Report-a-Birth function is designed to make it easier for the mothers of newborns to activate disability coverages.

Portal to serve Andesa’s ADASTAR Q+ plan administration system.

Insurer deploys the Toughbook mobile computers in all 50 states, enabling appraisers to write estimates on site and upload reports.

Subscription service to track and review web resources for 16 providers of defined contribution plans, including ING, New York Life and Principal.

Two-thirds of life/annuity insurers plan to increase spending on analytics in the next two years as they seek to enhance the customer experience.

Quote comparison tool presents local insurance outlets to auto owners.

J.D. Power 2012 Homeowner survey finds multi-policy owners most satisfied, but all add-on policies are not created equal in the retention equation.

Claims processing remained the top compliance issue for P&C insurers, followed by rating factors and the cancelation of policies. In terms of life and health insurers, problems with claims processing stole the top spot away from compliant policy forms, which was reported last year as the biggest compliance issue. Failure to pay claims properly in accordance with policy provisions was only fifth on that list for life and health insurers.

Dissecting the consumer experience to find the most important touch points and evaluate brand harmony can say a lot about a brand's ability to garner loyalty.

USAA received the highest online policyholder security rating based on a new report from Corporate Insight, titled “Login Security: Keeping Policyholder Information Safe.” Amica received marks just short of USAA’s while Progressive was cited just behind Amica. Best practices offered by the research firm were for insurers to offer login access throughout the company website, provide additional security options, provide easily accessible security information and provide users with the option to set security questions.

Mobile app attempts to use specific smartphone technologies to provide drivers with an around-the-clock roadside resource.

Insurer offers online home inventory service stored in the cloud.

Online consumer research and aggregators are again changing the way insurers approach the market, how can insurers stay focused on the consumer experience?

Application designed to allow policyholders to check claims information and policy details from their mobile devices.

Recent studies place insurers in the middle of the pack in terms of social networking adoption, but are they getting enough out of it?

Michael Raynor, author of "The Innovator's Manifesto" discusses where insurers need to focus innovation and disruption efforts.

SMA study finds customers, products, finance and investments next areas ripe for transformation.

Esurance has expanded its usage-based insurance program and now offers both UBI and traditional auto insurance in Arkansas. Esurance is backed by Allstate, the largest publicly held personal lines insurer in the United States.