Customer service

Insurance Networking News is proud to present its INN Newscast. This special video edition brings you exclusive coverage from day one of the 2011 ACORD LOMA Insurance Systems Forum in San Diego.Broadcast includes: • LOMA SVP Jeff Hasty discusses the life and annuity industry’s current challenges.• Monique Hesseling, head of personal lines/small commercial segment development for Zurich and the chairperson of the ACORD Standards Committee, breaks down the organizational changes at ACORD and what this means for insurers. • Attendees answer the question: Where within your own organization have you seen the most benefits from standards use? 

Plaintiffs allege medical treatment was wrongfully denied by USAA.

More than 40% of financial services’ senior human resources professionals identified a stronger focus on pay issues over the next 12 months than on other HR changes, according to a poll conducted by global professional services company Towers Watson. The survey respondents noted risk adjustments to financials or incentive pools as the most expected shift in pay policies, and a focus on pay issues rather than other changes, such as linkage of deferred vehicles to business unit performance (16%) or longer vesting periods (15%).

Survey shows consumers becoming markedly less apprehensive about purchasing auto policies online.

Confusing wording makes auto insurance policies incomprehensible to 36% of American drivers, according to a survey.

The new group will provide those in the life insurance and annuity market with advice on risk mitigation and financial leverage.

Agency-centric insurer pays $1 billion to acquire Esurance and expand its presence on the Web.

insurance, claims, losses, disaster recovery, Chubb, Japanese catastrophe

Kasina's "Social Media Index" ranked the five most successful users of social media amongst asset management firms.

Nearly 50% of global consumers believe their financial institutions don't care about them.

Insurers may be interested to learn how banks are putting tablets to good use to aid their sales staff.

Before the end of the month, the U.S. government will seek buyers for its stake in American International Group (AIG). Nasdaq, reports the estimated value of the shares at between $7 to $30 billion.

The Centers for Disease Control and Prevention analyzed the costs of auto crash deaths by state; finds that half of all costs come from just 10 states.

During the month, Allstate deployed more than 3,000 claims professionals to assist with more than 100,000 claims.

The recent storm surge affecting great swaths of the nation has placed the onus on carriers to demonstrate superior customer service with swift claims handling.

Remember this when creating your strategy: It’s not about how you want to sell, it’s about how your customer wants to buy.

Research shows few pre-retirees have plans for retirement; LIMRA responds with an app for that.

For at least the past decade, some have been predicting the extinction of agents, but there are many reasons why they will continue to thrive.

Janelle Dziuk of USAA discusses her company’s award-winning enterprise systems project.

Network of distributors to offer strategic insurance products as part of wealth management plan for ultra-high-net worth clients.