Customer service

Mike Sha, CEO of SigFig writes that agents will need to go beyond insurance to offer more advice on every phase of the financial journey.

The results of Keynova's latest Online Insurance Scorecard placed Progressive first for its online user experience.

In a tight economic environment, insurers and their insurtech partners are starting to move toward underwriting as a target area for transformation.

By digitizing the payout process, insurers empower claimants to choose how money is received.

It can be hard to explain rationally why a digital insurance solution is trusted or not by customers, according to Burr, who is CEO of the iptiQ unit of the insurance company.

Digital Insurance spoke with Kieran Stack, head of delivery excellence and insurance operations at Aon.

Automating the intake of unstructured data results in big improvements in efficiency.

Issues behind insurers developing their own software or deciding to purchase an external solution and the pitfalls of both paths.

The best carriers provide agents with the tools that allow prospective customers the option to shop via chat, text and even in-app communications channels.

Sessions held throughout Dig-In 2023 with panelists from insurers such as New York Life, Arch Insurance and CSAA Insurance Group discussed the importance of technology in insurance and how to use data effectively.

Whole swaths of business activity, from sales and marketing to customer operations, are set to become more embedded in software.

Carrier's strategic enterprise executives tell Dig-In attendees how homeowner and tenant verification, Rivian EV initiatives brought in more underwriting business.

The emerging area of connected insurance has the potential to help insurers prevent, mitigate, or lower potential risks relating to severe weather events.

Hi Marley reveals commonly asked questions after analyzing a sample of auto and property claims from its database.

Amica, Geico and Progressive rank highest for customer satisfaction in the service segment of the study.

Consider developing a concierge FNOL team to handle increased demand.

Simon-Kucher expects customer churn and switching behaviors in auto-insurance to increase sharply in 2023.