Customer service

By freeing associates to exercise higher-level judgment, Gen AI could make a 'bionic enterprise' possible, Nationwide's CTO says.

UBI and telematics program information from the top auto insurers.

The first step: every agency needs a disaster plan which outlines a course of action if an event occurs. Owners should identify the most likely disasters and determine key steps to take. Will employees evacuate or stay put? How will they communicate with customers? How can they begin working again?

Cota Capital developed a framework of six pillars to evaluate the viability of embedded insurance opportunities.

Michael Shashoua, senior editor of Digital Insurance, reported on developments from ITC Vegas Oct. 31-Nov. 2, 2023.

For the fifth year in a row, The Hartford ranked first in the small commercial insurance scorecard. Progressive ranked second. Nationwide ranked third.

More carriers are offering digital assistants in their mobile browser and in-app, according to the Q3 2023 Mobile Insurance Scorecard.

The insurtech has created a suite of SaaS solutions built on a cloud-based platform to enhance customer communications and increase engagement.

Chubb's Banks and the Digital Wallet Race: The Embedded Insurance Strategy looks to gauge how fintechs and banks view embedded insurance.

AI is just an algorithm that learns based on human tasks, and humans make mistakes.

The path to more effective hurricane preparedness lies in proactive planning, automation, and the efficient utilization of data and analytics.

Three steps to set the stage for easier connectivity to the tech platforms that agents can use to quote commercial insurance.

Financial institutions must adopt a tech mindset that aligns with – and promotes – broader enterprise goals.

The convergence of more frequent weather events that affect more people plus higher customer expectations make now a great time to get ready to communicate with the masses.

Insurers' tech strategies have expanded but enterprise-level policy administration systems remain a vital backbone.

Apple iPhone 15 and 14 users in the U.S. will have access to the service via a satellite.

Life insurance plays an important role as part of a healthy financial plan and Fidelity is using technology to improve accessibility and streamline the process for policyholders.

The Women in Insurance Leadership honoree identifies five specific moments where companies must excel for customers.

CSAA's Alonzo finds that her niche is doing brand new things and pioneering new strategies.