Customer service

Digital Insurance spoke with Sears Merritt, head of enterprise technology and experience at MassMutual.

Digital Insurance spoke with Sheila Anderson, CIO of Aflac.

Personalization isn't so much a trend as an expectation.

With underwriting by Federal Life and Swiss Re, digital product addresses millennial, Gen X needs

The system created by Nationwide and Generali was recently recognized for the 2023 Celent Model Insurer award for Digital and Emerging Technologies.

SafeGuard 360 breaks barriers separating different coverages.

Digital Insurance reached out to insurance organizations to learn about how consumers view anti-distraction solutions and how to address concerns.

App-free video software can help carriers boost customer satisfaction.

VPs of customer experience and innovation strategy will focus on how to leverage market research and customer insights for new customer-facing initiatives.

Agents should stay informed of how the latest emerging trends such as technology usage and persistent inflation are impacting their client.

The business model, the tech it sits on, and the sector's purpose must evolve.

Los Angeles-based Sensible Weather Co. is offering a supplemental insurance coverage that automatically sends you a refund if weather turns bad.

Selecting the right SaaS partner for your company can take time.

The GPT-4 upgrade is currently available to ChatGPT Plus subscribers only.

The report calls for an improvement in digital customer experiences.

Digital Insurance spoke with Rose Hall, head of innovation for the Americas at AXA XL.

Digital Insurance spoke with Bill Martin about how technology fits into overall growth strategies and what's ahead for the industry.

Several tips for standing out against competitors without ads.

Lloyd's Lab participation helps provider develop data and communication capabilities