Customer service

Insurers may be interested to learn how banks are using customers as the first line of defense against fraud.

New Zag partnership provides transparent vehicle replacement process with upfront pricing to improve claims, increase customer satisfaction.

Werner Kruck and Marilyn Reynolds promoted as company grows to serve more than 115,000 policyholders.

More and more financial firms are slowly coming around to the fact that thousands of conversations are occurring online every day about their brands, and not surprisingly, many of them aren't very nice.

Carriers need to help their agents leverage social media to attract new clients.

A new report analyzes the impact of mobility on insurance operations.

New apps include retirement income and life insurance calculators.

The State Farm Latino page will offer users opportunities to participate in polls, share ideas or express opinions on topics important to the Latino community.

Insurer to provide health coverage to those working abroad by offering a product directly to individuals.

A huge security breach yields only customer names and e-mail addresses, but that’s more than enough to cause significant problems.

Companies using the Web intensively gain insight into communication archetypes that could alter the business model for insurance in years to come.

Names and e-mail addresses belonging to customers of many large companies were exposed when online marketer Epsilon was hacked.

Chubb, Amica among insurers rolling out mobile offerings.

Perhaps the enhancements will help to improve Microsoft's market share, which is well behind Android, Apple and Blackberry.

Another example of excellent customer service, USAA's 16-category list of the top vehicles helps guide policyholders’ purchasing decisions.

While USAA and TriCare are a couple of the exceptions, health and P&C insurers disappoint customers, according to new report.

Bill that eliminates annual report card for quality of claims service passes house by wide margin.

In this soft market, it’s no secret that carriers are openly courting their distribution network, looking to drum up new agency principals and producers. What may be an eye-opener, however, is why agents and producers choose to represent certain insurers over others.

New multi-platform insurance app breaks down claims barriers.

Interactive technology to help advisers leverage freedom to invest without asset allocation restrictions.