Customer service

Insurers may want to keep an eye on how Google's Android-based payment system will offer payment firms and retailers more customer data and help them target ads to mobile users.

A new study shows that 86% of financial services pros use social media, up from 73% last year.

Jackson's online portfolio construction tool is designed to help advisers assemble portfolios customized to their clients.

In many Asian countries, the burgeoning of a subset of the population—the elderly--is presenting economic challenges tied to Asian pension systems. Because the systems are not providing an adequate retirement income for this subset, there are opportunities for insurers to enter the market with solutions.

Southern Pioneer Property and Casualty Insurance Co. will use iPartners’ Insurance Scorecard business intelligence solution. iPartners, a provider of Software as a Service business analytics solutions to the P&C insurance industry, says Insurance Scorecard will support Southern Pioneer’s growth by providing improved analytics through management dashboards and timely, easy access to the company’s policy and claims data for enhanced reporting capabilities.

Kane, a provider of specialist risk and insurance management services, will acquire the insurance management operations of HSBC through an agreement that has been signed with HSBC Bank Bermuda Ltd., HSBC Bank Cayman Ltd. and HSBC Insurance Agency (USA) Inc.

Insurers offering retirement services are learning that attention to detail and improved communication dramatically boosts customer retention and satisfaction rates, a survey finds.

The result of agent feedback, the new site utilizes technologies that provide increased feature, functionality.

J.D. Power says health plan members are more satisfied when provider and payer are part of the same organization; ranks top 3 carriers in 17 U.S. regions.

Similar to New York Life and Nationwide, Allstate says it's looking to add more agents all across the country.

Emerging technologies could spark product innovations that change the way the industry serves customers. But insurers must match technologies with strategic goals.

Aflac’s situation with comedian Gilbert Gottfried’s Twitter comments about the Japanese disaster has shown that insurers must develop well-defined and well-communicated social media usage policies.

The insurer's Snapshot PAYD program offers policyholders the chance to cut auto rates by up to 30%.

Apple plans to include NFC technology in future iPhone and iPad versions, but may disappoint insurers hoping for mobile pay capabilities in the present.

With mobile computing, employees in the field can access executive dashboards or alerts that impart streams of critical information.

A source says the reason may be "the lack of a clear standard across the industry" for mobile payments.

Based on early calculations and modeling conducted by AIR Worldwide, insured property losses from the Mw9.1 earthquake that struck Japan on Friday will range between 1.2 trillion JPY to 2.8 trillion JPY. Using today’s exchange rate of 81.85 JPY to the dollar, this translates to a range of between 15 billion USD and 35 billion USD.

National college scholarship program adds to the growing social media presence.

Customer-centric module includes collaboration, workflow and diary items for insurers.

Though currently not in heavy demand from consumers, life insurance mobile apps could turn into a necessity in the next two years.