Customer service

New report analyzes how social media tools have altered the concept of “word of mouth” experiences.

INN recalls accomplishments of past honorees, sets date for new meeting.

New Forrester report reveals how customers view their financial services firms—USAA once again led the ranking, with State Farm and Farmers trailing behind.

Experts agree: If you don’t use social media, your business will go elsewhere.

The FORTUNE 350 ranking also breaks down the most admired P&C and life/health insurers.

The majority of the U.S. insurance industry’s sectors experienced gradual improvements in financial position, market strength, A.M. Best says.

The services are designed to provide P&C insurers specialty services to enhance their customer claims experience.

Software to provide enhanced ease-of-business and efficiency, enable a direct process for the agent and client.

Online insurer and aggregator sites build online auto insurance share of market.

Practice to help clients reduce costs associated with work-related accidents.

P&C agents have their work cut out for them trying to get customers to understand why homeowners coverages cost what they do.

Clever “fan” recruitment is the norm for some insurers; who’s taking the lead?

Principal Financial Group says that 94,000 of its 401(k) plan participants have used its online tool.

Multi-platform app allows users to calculate leave accrual rates, account for sick days out of the office.

While carriers have many reasons for slow adoption, 11 life insurers now offer mobile functionality to consumers, according recent research.

Carriers add straight-through processing to streamline quote and bind.

New insurance lead market review notes increased lead generation from property/casualty insurers fighting for online business.

LIMRA has developed a social media training program designed to help guide advisers through any potential legal and cultural social media landmines.

Advanced AI systems like those being developed by IBM sound great, but acquiring such systems is another matter.

A truck insurer is king of the road when it comes to mobile app development.