Customer service

Not many of the insurers that already have reported their fourth quarter and year-end results in recent weeks seem to have faced as much speculation leading up to their report as American International Group Inc.

As carriers chase down growth, policyholders are left with inflexible service and often brutal customer experience.

Mark Molitor, VP, IT Sales, Marketing & Corporate Support, CUNA Mutual Group, provides insight into the insurer's award-winning customer experience project.

Independent financial advisers say that improving efficiency and time management is a goal for 2011, and carriers can help them achieve it.

The company’s edgeConnect user experience platform joins other insurance solutions chosen to provide building blocks designed to help insurers to transform their business processes.

Saybrus Partners Inc., a subsidiary of The Phoenix Companies Inc., formed a group that will offer clients a "Plan Right, Retire Right" planning program.

Large sports cars have the highest average collision claims costs and passenger vans have the lowest, notes the U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA).

HP software to help State Auto Group improve policyholder communications.

ETran to provide robust, yet flexible, solution to meet needs of Mutual of Omaha.

Benchmark study shows health insurers rank last among 17 industries, including auto, homeowner and life insurers, in customer loyalty.

Amica Mutual, USAA among insurers on J.D. Power and Associates’ list of 40 service champions.

Although nine insurer groups experienced asbestos and environmental (A&E) losses of at least $100 million during 2009, up from six groups in 2008, the increase is still “manageable,” notes A.M. Best.

The insurer announced that it's letting Florida policyholders sign up for a program that tracks their driving habits and adjusts their rates accordingly.

Results of a new survey indicate customers are willing to pay more for simpler products and experiences, but rate insurance last, viewing it as the most complex of all industries.

According to a survey, 64.3% of insurance producers do not follow up on prospective customer lists at least once per week, and nearly 16% do not employ a pipeline management system.

Insurers and agents may want to keep an eye on how their financial services brethren are serving their clients via the mobile space.

No going back from a wireless world; research says 2011 is tipping point of consumer devices in the enterprise.

For the sixth consecutive year, MetLife earns a designation based on quality customer service.

To navigate through the changing market, insurers will think, act and spend differently in 2011.

Mobile devices are booming, but may never become the computing platform of choice for enterprises.