Customer service

Advances in technology, consumer acceptance are enabling insurers to offer more pay-as-you-go offerings.

Insurers across both property and casualty and life/health are evaluating 2011 mobile technology plans, and many are following a model used by banks, airlines, hotels and other service providers that are focused on improving transaction and service levels, reports Novarica in two new reports on the subject.

Could mobile apps be making insurance fun and friendly for the consumer?

While insurers still have to pour money and resources into developing for different mobile platforms, end-users have alleviated much of the pain.

Aite Group report examines how financial services firms can utilize the growing channel.

Beneath the buzz, insurers need to realize that a valuable technology opportunity exists.

As we look forward to a new year, the broad technology shifts bound to impact the insurance industry are already taking shape.

Insurers that successfully marry mobile technologies with social media in the front office and claims apps in the back will benefit from a distinct competitive advantage.

For insurers considering social media as a go-to-market strategy, the future is wide open.

Mobile technology platforms offer opportunities, but carriers need to craft a development strategy to avoid headaches.

The focus for insurance industry innovations in 2011 includes business analytics and data warehousing, cloud-enabled software-as-a-service and new mobility solutions.

Insurers now have until December 3 to cast votes for their top technology solution providers.

The mobile Web is evolving at an extraordinary rate, and each evolution has brought new possibilities to insurers. Can they keep up?

As November 30 deadline approaches, insurer voting continues as INN and Celent partner on INN’s 5th annual ranking of tech solution providers.

The Swiss government defines aggregators as brokers, leading to an interesting situation in which insurers pay them for use of their platforms.

Overall mobile worker preferences and behavioral characteristics across age groups and geographies are actually quite similar, making the cross-generational tech chasm in the workplace a falsehood. Such are the findings of a quarterly Mobile Workforce Report issued by Redwood Shores, Calif.-based iPass Inc., a provider of enterprise mobility services.

Robert Wood Johnson report offers modeling approaches for states analyzing what their health insurance exchange should be.

The mutual insurer will implement CSC's systems for its life and personal and commercial P&C lines of business.

While purchasing property insurance online is still in its infancy compared to the auto insurance market, the time is ripe to increase property quotes and purchases.

Many believe that the future for insurers is in the mobile Web.