Customer service

Customers tend to be loyal to their insurers, but policy retention rates vary, J.D. Power auto insurance satisfaction study reveals.

IVANS says Transformation Station will boost EMCs’ sales by enabling more frequent quoting by agents and faster response to customers.

Insurers may want keep tabs on advancements in the mobile payment realm.

Android and iPhone are starting to crush Blackberry when it comes to business use and consumer app development.

Insurers may want to keep an eye on trends in IT that will focus on development for social media and mobile devices, Gartner says.

Analyst firm expects agent channel to give way to non-traditional channels such as bancassurance and aggregators.

Health plan search technology puts power in hands of employees.

USAA's banking arm is disguising new technology through old-fashioned, face-to-face service.

Following an extensive review, the insurer will discontinue new LTCI enrollments in 2011.

A number of insurers have begun to release their financial results for Q3 2010. The following is a compilation of their announcements:

After reporting a $2.4 billion net loss for the third quarter, Chartis, flagship property/casualty insurance arm of American International Group (AIG), says it plans to downsize two percent of its workforce.

The insurance agency and brokerage system is stable, but challenges remain, notably for insurers in New York, according to Richard Poppa, president and CEO of the Independent Insurance Agents & Brokers of New York who presented on a panel at the fourth annual SNL Insurance Brokerage Summit today.

Software promises to help drive variable and fixed annuity sales.

A.M. Best, Fitch Ratings, Moody’s Investors Service and Standard & Poor's announced ratings updates. The following are some of the most recent:

New app to enable users to get quick quotes, connect with customer service reps or get glance-and-go updates on claims and payments.

The President does his best to mollify India while dismissing the idea of lost jobs at home as “an old stereotype.”

In its fourth annual program, INN honors nine insurers for core systems, customer service and enterprise systems innovations.

The updated identity fraud product will better protect against the most frequently experienced problems.

Many in the insurance world are still slow to recognize social media as a viable tool and an effective way to reach the customer.

Agreement will extend application outsourcing, systems integration and management consulting between Accenture and RSA for an additional three years.