Customer service

With advancements in technology, changing consumer expectations and a growing focus on sustainability, insurers must adapt.

Responsible AI governance should be a foundational construct of any insurance carrier'sAI strategy and needs to be considered at each and every stage of the Gen AI journey.

Paper checks can delay the claims payment process for policyholders, but many companies are still hesitant to move to a digital payment system.

How can we make document validation immediate to reduce customer dropoff? Enter AI.

Progressive launches Accident Response, Crum & Forster introduce new insurance for CISOs and Tokio Marine Group partners with Resilient Cities Network, plus more insurtech news.

A new study from CCC examines key factors affecting customer satisfaction.

Some best practices and use cases for insurance agents as they consider adopting artificial intelligence.

Digital technologies are changing the role of insurance agents as they transition from being product-centric to customer-centric.

Technology is changing every aspect of the customer experience and can be a deciding factor when it comes to retaining policyholders.

Insurance companies can provide peace of mind and budget relief through innovating on how they partner with their customers to provide services and by leveraging advanced technology solutions.