Customer service

By redefining customer engagement through proactive risk mitigation, the home insurance insurtech’s leadership believes the industry is ready for a change.

The ongoing focus on engaging existing customers and attracting new ones will drive demand for social media analytics over the coming years.

Using technology and automated underwriting allows insurers to build bridges to know the customers personally, say panelists.

But there are still areas where carriers are falling short digitally, according to market research firm's experience study.

Company shares parent with Great-West Life Co.

Packaging coverages to create more options, simplifying applications, and offering video chat during the claims process are just a few examples of innovation.

Insurers must listen to their customers and deliver on their expectations before someone else does, says Aflac exec.

How can we develop solutions that prioritize both without creating frustrations for the end user? These are questions we must explore in order to promote positive growth and innovation.

Food sellers, like insurers, faced intense competition from Amazon after its acquisition of Whole Foods. Here's how customer experience helped winners emerge.

The company was able to decrease costs while enabling intelligent content capture and making data accessible across business units.

Conversational technologies are becoming attractive supplemental channels for insurers.

Insurtechs have pointed the way toward the type of flexibility in contract lengths customers have begun to demand.

Consolidation and the desire to drive down costs are incentivizing innovation in health insurance between a range of stakeholders.

Compared to peers in banking, insurers are behind the digital curve, but the gap is narrow and in some areas insurers are leading.

The 'reciprocal intelligence' powered by data flow and providing data back to the customer can boost engagement, says partnership solutions VP Tony Laudato.

Leaders must adopt a radically different stance, one that can enable them to pilot through contact turbulence while incessantly fine-tuning their course.

Sea Pine Technology provides applications to help with vehicle protection and other financing products.

Five steps carriers can take to modernize their processes while retaining the human and emotional touch of the business line.

While data has immeasurably improved a range of functions and processes, the manner in which data is used by insurers carries significant potential privacy implications and further regulatory scrutiny.

The landscape shifts with which the insurance industry is currently contending include new developments in both technology and consumer behavior.