Customer service

Companies are lured in, spending oodles of money on functions and features they don’t really use to their full advantage early on in the transformation process.

Although access to markets is more readily available, consumers still seek advice and guidance from agents before making policy decisions.

Health insurers and hospitals have shifted their businesses over the last half-decade to adjust to the Affordable Care Act, and they’re warning against any sudden moves that could hurt patients, or their businesses.

There will always be a place for independent agents, but carriers will move forward with those that can leverage technology to provide ongoing value.

Insurers have never been in a better position to be able to tailor messages or offers to prospects based on their behavior.

Blockchain is likely to play a major role in the reshaping of insurance, but many carriers are still in learning mode.

Trov enables users to insure personal items using their mobile phones for the duration they choose.

Chief digital officer Darryl Siry has overseen a shift to Amazon Web Services.

Robert Klaczak will leverage Lincoln’s digital, automation and data analytics capabilities to improve customer experience.

Softheon's product suite arms the Texas health insurer with improved enrollment and payment reconciliation capabilities.

The Italian company looks to establish greater transparency between insurance providers and customers.

Metlife's innovation center, LumenLab, is calling for new products in customer engagement, claims and the sales process,

The Hawaiian insurer aims to standardize policy administration, billing and claims using Guidewire's cloud-based platform.

The goal is to deliver more real-time policy information to customers.

EngageOne Video from Pitney Bowes streams safety videos to users mobile phones, computers and tablets.

The TAP application allows commercial insureds to activate response teams.

Taking pride in operational excellence speaks volumes to the technology challenges many insurers face as they evaluate aging systems that can’t perform to the customers’ expectations.

A majority of business leaders lack confidence in their ability to measure the effectiveness and impact of data, study finds.

CalcFocus’ illustration engine will be fully integrated into Sapiens’ core suite.

Women insurance leaders gathered in Chicago for 10th annual fall meeting honoring winners and facilitating discussion on insurance leadership, technology, and more.