Digital distribution

New Haven, CT--Metaserver, Inc., a leading provider of business process integration (BPI) solutions for the insurance industry, today announced the release of iConnect 2.0 for P&C, the latest version of its agency interface solution for Property and Casualty carriers.

NEW YORK--MetLink, MetLife's state-of-the-art employer benefits administration portal, has received a Web Marketing Association 2004 Standard of Excellence Web Award. This annual award competition judges corporate Web sites against an overall standard of excellence related to design, innovation, content, technology, interactivity, navigation and ease of use.

AUSTIN, TX--Webify Solutions, a provider of On Demand Applications for the insurance industry, today announced that Fireman's Fund Insurance Company (FFIC), a leading provider of property and casualty insurance products, has selected and begun to implement Webify's service oriented business applications.

ALPHARETTA, Ga.-- ChoicePoint, a provider of identification and credential verification services, today announced its acquisition of InsurQuote, a leading provider of insurance rating solutions to the property and casualty carrier markets.

University Park, IL--Vista Equity Partners and James P. Kellner have acquired Applied Systems, Inc., the insurance software company born 20 years ago in suburban Chicago as a one-product, home-based business that grew to become the leading provider of automation solutions in the property and casualty insurance industry.

Regional insurer Grange Insurance Cos. hit the $1 billion revenue mark at the end of last year. Chairman of the Board Edwin Billman attributes the feat to the company's commitment to "ease of doing business.""That's what Grange is all about," says Sherri Rarey, assistant vice president, agency interface, at the Columbus, Ohio-based insurance company. "We are all about making it easier for agents to do business with us. We even trademarked the expression."

Technology has undeniably simplified how independent agents receive and send information to insurers. But the high expectations that accompanied the development of real-time interfaces and Web portals hasn't been achieved largely due to this simple fact: Insurers are faced with a Catch-22 dilemma. Many aren't inclined to aggressively roll out real-time capabilities to agents unless they're certain agents will use the services. But the trouble is, many insurers can't be sure.As a result, carriers continue to pin their hopes of program adoption on their preferred agency partners-using these agencies as a testing ground for future expansion. To be sure, independent agencies that have developed an affinity for technology are championing these carrier and vendor-led e-services programs and using their influence among fellow agencies to embrace adoption.

Although insurers' Internet experience is less than a decade old, it quickly has become an important channel for consumers and agents. This month's issue highlights the progress that insurers have made in developing e-business solutions, and some of the shortcomings that need to be addressed.Recent studies by J.D. Powers & Associates and Changes Sciences Group Inc. suggest that leading auto insurance Web sites are doing a good job of satisfying Web consumers' desire for quick, accurate quotes, online support for claims, and detailed product descriptions. However, the report shows there are some big-name laggards that need to improve their online quote-and-rate process, their Web site navigation, and their ability to provide specific answers to auto shoppers' inquiries.

The Internet is the preferred vehicle of choice among auto insurance shoppers. But some big-name insurers' Web sites aren't designed to entice consumers on the information highway.That's the conclusion drawn by two separate reports, one benchmarking key features and offerings from 14 auto insurance providers, and the other measuring consumer satisfaction of 23 leading auto insurance providers' Web sites. The reports indicate that the leaders' are doing a good job of satisfying Web consumers' desire for quick, accurate quotes, online support for claims, and detailed product descriptions.

As it relates to their online activities, insurance companies are jeopardizing their relationships with customers by failing to protect the privacy of their personal information.That's according to the Customer Respect Group, a Bellevue, Wash.-based research firm that studies how corporations treat customers online.

It's a logical concept: Where, when and how people drive their cars affects whether or not they're likely to have an accident. But the insurance industry is just beginning to determine how driving behavior correlates with risk.

Cash-strapped and under-staffed human resource administrators urgently need help. They don't have the time or inclination to enroll employees, deal with evidence of insurability, or handle personal employee health information.

Electronic submission of workers' compensation, commercial auto and general liability applications will soon become easier than ever for most Wausau Insurance producers, brokers and agents. Building on its current Applied System's interface, Wausau can now accept submissions from the AMS Sagitta Browser and AFW Online products.

WASHINGTON-- How much life insurance do I need? What does long-term care cost in my area? Should I buy disability insurance?

LOS ANGELES--RPost, The Registered e-Mail Company (www.rpost.com), announced today its revolutionary (R)egistered e-Mail(R) product has been endorsed by The Council of Insurance Agents & Brokers. The Council represents the top one-percent of all commercial property/casualty and employee benefits brokers in the United States, a group that places 80 percent of commercial insurance premiums.

PeopleSoft and IBM will jointly market and deliver integrated, cross-functional industry solutions targeted at solving some of the most difficult business process challenges facing companies today.

ANDOVER, Mass.-- CGI Group Inc. (CGI) announced the release of INSideOUT Version 9. INSideOUT's Version 9 offers significant value to customers by improving productivity and lowering maintenance costs.

PORTLAND, Ore-- Standard Insurance Company, a subsidiary of StanCorp Financial Group, Inc., has launched The Standard Advisor Partner, a new service model created to develop business partnerships between The Standard and third party administrators and pension consultants.

NEW YORK, Sept. 20--Total data storage-related industry revenues are expected to increase approximately 5% for full-year 2004, says Standard & Poor's Equity Research in a new, semiannual study of the industry.

CARLSBAD, Calif. and QUINCY, Mass., --Arbella Insurance Group, a property & casualty insurer, has chosen Document Sciences Corporation's ReadyForms as their enterprise document automation solution. ReadyForms provides a library of pre-built electronic bureau forms, complete with pre-defined business rules for automated forms assembly, and delivery via Document Sciences' xPression content processing technology.