Digital Transformation

The industry will increasingly harness data to meet the growing expectations and demands of switched-on consumers.

In other news: Appointments at Acrisure, Marsh and Tokio Marine Highland.

Digital Insurance spoke with Rich Gilbert, CIO and chief transformation officer at Aflac

Solving for the customer resolves retention issues.

Geico ranked second and State Farm third, in the Keynova Group Online Insurance Scorecard for Q2 2022.

The IMA Labs arm of IMA Financial Group is selective in its choices of insurtechs to back, with rigorous evaluations

A real-world use case for AI and ML is leveraging it to analyze and extract insights from unstructured data.

Tornado damage can leave lasting financial burdens on the homeowners they affect.

Drivers who dropped coverage or were underinsured can get more choices of carriers and levels of coverage.

Technology plays a key role in meeting customers where they are and capitalizing on market opportunities.

Success in analytics isn't the only thing separating digitized competitors from the pack.

Communication between business and IT teams is the core of modernization for the insurer.

Disintermediation isn't positive for the industry, and agents' and brokers' roles can evolve, panelists say

Utkarsh Patel, the life insurer's recently hired global head of digital products, has also worked at BBVA, Citigroup, and American Express.

Insurance commissioners from Maryland and Montana spoke at the event.

Creating an open API architecture gives mid-size agencies the modern, digital-first tools to compete with larger insurance players.

Insurtechs have made it easier for consumers, or the agents and brokers representing them, to get quoted for coverage.

Nationwide’s strategy leader Michael Mahaffey spoke about how the carrier transformed its operations to digital technology and came through the pandemic.

Arch CIO on connectivity; Guardian Life digital products head on personalization, and more

Linda Bernardi, author, CEO and founder of Straterra Partners, called for a digital disruption of the insurance industry to further drive technological innovation and business transformation.