Digital Transformation

Customer satisfaction in insurer's digital offerings declined this year, according to the J.D. Power 2022 U.S. Insurance Digital Experience Study.

Sears Merritt will lead technology-focused strategies to accelerate digital transformation at the company.

Shine will lead technology transformation across personal, commercial and Erie Family Life.

The next few years will determine the insurtech winners in an increasingly polarized competitive landscape.

The digital marketplace brings agents, carriers, customers, MGAs and others involved in insurance distribution together.

Legacy carriers must work to up their digital capabilities and online user experience.

Digital Insurance spoke with Andrew Palmer, CIO of global retail markets at Liberty Mutual, about his latest role in his 10 years with the company.

Labor challenges are driving insurers to rethink how work gets done.

Exploring past Dig In keynote John Rossman's insight.

Digital Insurance spoke with Scott Higgins, EVP, president of middle-market and national property, business insurance field for Travelers.

Core systems that support policy, billing and claims functions have been foundational.

Farmers, CNA and The Hartford share resources.

A comparison of the various forms of cloud tenancy across five important areas for insurers: cost, security, agility, maintenance, and scalability.

Nearly 80% of respondents suggest insurtech has had a positive impact on their agencies.

Digital insurers got almost 55% of the funding among insurtech companies.

Digital Labs bridges two worlds – marketing strategy and product development.

A digital solutions insurtech with an API platform, Savvy, that compares insurance policies.

The goal should be to expand payment types and access options to give policyholders greater control of their experience.

Digitization can yield opportunities to provide more personalized experiences.

Embedded insurance provides products and bundled services within other web and software programs and its popularity is growing rapidly.