Digital Transformation

The pandemic-driven upheaval of society has important, long-term implications for the P&C insurance industry.

Adoption of new technologies and ideas need not wait for epochal events, nor can we assume the benefits of a new technology alone will overcome the context of a situation and habitual factors at play.

The digital future of insurance is a plane being built as it’s flying.

By tackling specific problems, carriers were able to keep the lights on during the pandemic.

Cybersecurity is top priority for the life insurer, says tech leader.

It’s been a great reminder to me that the industry can be stretched and challenged in a number of ways, and that it may require more of this type of risk taking at a micro scale in order to better manage the macro risks we all face.

Has insurance's 'noble purpose' ever been more relevant to society than now?

The pandemic increased the urgency for carriers to find new ways to connect with customers.

Some significant changes are occurring in strategies as insurers consider the new realities of the business environment, risk landscape, and workforce shifts.

Insurers should observe how digital attackers operate in customer acquisition, analytics, technology, and talent to support their new initiatives.