Digital Transformation

If long-term market trends were already driving greater demand for digital adoption, the COVID-19 pandemic has only served to accelerate them.

Tamara Simpkins Franklin is new Chief Digital, Data, and Analytics Officer for the brokerage effective October 1.

Everyone was being pushed to take that leap of faith into the world of digital transacting so that they could remain at home and stay safe.

The carriers that use data and customer feedback to improve their products, as opposed to developing an awesome onboarding process or pricing scheme, will delight consumers today and will be ready to take on the challenges of tomorrow.

ACORD report finds that the addressable audience for insurers who haven't digitalized their value chain is shrinking.

New Chief Underwriter and Underwriting Transformation Officer Dawn Boitnott will focus on automation, she says.

Coronavirus accelerated the life insurance business's digital adoption to meet the needs of a society steeped in social distancing, closed offices and working from home.

Many insurers miss out on the full benefits of transformation programs for key reasons.

Property and casualty insurance companies improve in digital service after significant investment in direct-to-consumer websites and mobile design.

If insurance companies are to catch up with today’s more mobile and tech-savvy customers and not lose market share to the so-called “insurechs,” they need to digitize - and fast.

It is an exciting time for IT. But also an exceptionally unsettled one, as rapid evolution is the norm and change that will shape a business's destiny is coming from all directions.

A new report shows that enterprises need to change their mindsets to achieve sophisticated levels of digital maturity.

Business and IT professionals think the CDO role is becoming ever more relevant, demonstrating a clear mandate for the CDO to accomplish his or her digital objectives.

Decision makers highlight the ability to interact and collaborate across departments as the most valuable capability to help organizations successfully execute internal digital initiatives.

It’s critical to help ensure that business strategy and objectives are aligned with the downstream modernization initiative and that both business and IT stakeholders are involved early in the process.

Most business leaders think digitization can help address growing customer expectations for rapid and personalized engagement, and are beginning this process by refining business operations.

As digitalization accelerates and encompasses an ever-wider share of the insurance value chain, an improvement on the front end alone is not enough.

There’s a scramble going on to match business operations to new and emerging cultural and social expectations. For insurers, meeting these new expectations is about nothing less than the future of the insurance industry.

The insurance provider is building a more modern and contemporary platform that is easy to use, seamless and allows it to create personalized experiences for the customer, says Ashley Pettit.

We went to Asia to ask some leading investors, financiers and technology executives for their take on what the global herd doesn’t fully appreciate—yet.