Digital Transformation

Insurer is 'doubling down' on tech investment, with leadership buy-in across digital, says Abby Hosseini.

Business optimization continues to be the top driver of strategies, as it has been for the last several years.

Executive was appointed CEO of her unit in June of this year, amid the coronavirus pandemic.

How she leverages American Express experience to transform life insurer.

The key goal should be to help close the loop between innovation and utility, which is sometimes overlooked in a time of rapid technology expansion.

That represents a major lift from 2017, when J.D. Power reported that customers were slow to adopt digital interactions

Also: Swiss Re implements Majesco, new insurtech launch.

The trend toward accelerating digital interaction development is happening, but it's not coming with a lift in financial resources.

If long-term market trends were already driving greater demand for digital adoption, the COVID-19 pandemic has only served to accelerate them.