Digital Transformation

Some significant changes are occurring in strategies as insurers consider the new realities of the business environment, risk landscape, and workforce shifts.

Insurers should observe how digital attackers operate in customer acquisition, analytics, technology, and talent to support their new initiatives.

Insurer is 'doubling down' on tech investment, with leadership buy-in across digital, says Abby Hosseini.

Business optimization continues to be the top driver of strategies, as it has been for the last several years.

Executive was appointed CEO of her unit in June of this year, amid the coronavirus pandemic.

How she leverages American Express experience to transform life insurer.

The key goal should be to help close the loop between innovation and utility, which is sometimes overlooked in a time of rapid technology expansion.

That represents a major lift from 2017, when J.D. Power reported that customers were slow to adopt digital interactions

Also: Swiss Re implements Majesco, new insurtech launch.

The trend toward accelerating digital interaction development is happening, but it's not coming with a lift in financial resources.

If long-term market trends were already driving greater demand for digital adoption, the COVID-19 pandemic has only served to accelerate them.

Tamara Simpkins Franklin is new Chief Digital, Data, and Analytics Officer for the brokerage effective October 1.

Everyone was being pushed to take that leap of faith into the world of digital transacting so that they could remain at home and stay safe.

The carriers that use data and customer feedback to improve their products, as opposed to developing an awesome onboarding process or pricing scheme, will delight consumers today and will be ready to take on the challenges of tomorrow.

ACORD report finds that the addressable audience for insurers who haven't digitalized their value chain is shrinking.

New Chief Underwriter and Underwriting Transformation Officer Dawn Boitnott will focus on automation, she says.

Coronavirus accelerated the life insurance business's digital adoption to meet the needs of a society steeped in social distancing, closed offices and working from home.

Many insurers miss out on the full benefits of transformation programs for key reasons.

Property and casualty insurance companies improve in digital service after significant investment in direct-to-consumer websites and mobile design.