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Starting with claims gives carriers quick wins on the road to revamping processes across the enterprise.April 23
VPNetClaim -
W. R. Berkley division is hoping to improve the auto insurance customer and agent experience.March 11
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The network also includes three other insurers — Aetna, Anthem and the Chicago-based Health Care Service Corporation.February 27
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BlueCross BlueShield of Western New York is sharing claims data via HEALTHeLINK, the region’s health information exchange, to help providers improve care.December 14
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Pilot project aims to increase efficiency in working with other carriers.December 12
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The claims-processing startup will move overseas in an agreement with the multiline insurer.December 11
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Upheaval in product development and new offerings made possible by connected devices mean insurance's 'moment of truth' is evolving rapidly.December 7
PartnerStrategy Meets Action
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Carriers are making big investments in customer experience, but still have a number of holes to patch, Celent analyst finds.November 19
Research directorCelent
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Claims applications for the technology are opening new opportunities beyond just usage-based insurance programs.November 6
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Women in Insurance LeadershipThe carrier's AVP of operations and planning for claims started out in the back office, but felt a desire to see the business from the front lines.October 16
