Claims

For seven consecutive years, secondary perils have outpaced primary perils in driving aggregate insured losses globally.

Customer satisfaction rises in 2026 despite homeowner insurance premiums, according to JD Power's 2026 property claims satisfaction study.

Entrepreneur Frank Giaoui has spent decades at the intersection of law, technology and economics, and discusses the benefits and risks of using AI in the industry.

Digital transformation in long term care involves reimagining risk management through intelligence, interoperability, and human centered design.

Mitchell published Plugged-In: EV Collision Insights report which highlights the adoption of EVs and collision claims costs.

Democratized decisioning only works if management tools remain transparent and auditable.

AI is reshaping how claims are handled, how repairs are performed, and how teams deliver faster and more connected experiences across the auto claims ecosystem.

Tracking fraud, waste and abuse in healthcare is a challenge, but AI is helping insurers identify it sooner.

Used correctly, AI can help insurers move faster, identify risk more accurately, and reduce costs without replacing human expertise.

In most agencies, 80% of revenue is generated by only 20% of their accounts, meaning that 80% of an agency's customer base is responsible for only 20% of its revenue.

When embedded within a case management framework, Agentic AI can detect subtle anomalies, highlight inconsistencies, and surface patterns traditional systems miss.

Overall satisfaction is highest when customers receive status updates from mobile apps, according to the J.D. Power's 2025 U.S. Claims Digital Experience Study.

Craig Kurtzweil, chief data and analytics officer for UnitedHealthcare's commercial business, shared insights related to how the company is deploying technology.

Parametric providers can notify policyholders when an event triggers a claim, which can then be processed in days, helping customers get back to business more quickly.

New technologies are helping insurers practice ESG principles in a real and meaningful way.

TPAs are adopting intelligent digital solutions for data extraction, transaction processing and compliance, for higher accuracy and better use of employees' time

The first time a significant catastrophe occurs, it's a black swan, and then it becomes part of the operating environment for risk management.

Insurance companies must rethink legacy processes and embrace technology.

Matthew Porcelli, a meteorologist at The Weather Company, shares information about how weather data is necessary for insurance companies to provide information to policyholders.

Hiscox's Underinsurance in Small Business Report suggests 77% of small businesses in the U.S. are underinsured.