Claims

Carriers that deliver communication quality, clarity of instructions, compassion from staff, and a single dependable point of contact were remembered and chosen again.

Problems will arise without good governance in place to guide AI adoption.

By using AI to answer calls, insurers can handle as many as 6,000 claims per second — and the technology can provide a sympathetic ear for as long as the policyholder wants to talk.

Insurtech companies most likely to endure will prioritize the basics over elaborate tech.

Insurance carriers are investing in technology to gauge how interactions between carriers and policyholders are evolving.

Instead of waiting for claims to confirm damage patterns, carriers can begin identifying likely impact zones earlier.

Many recent deployments of AI are proving their worth in reducing costs and claims. Nationwide and Whisker Labs' Ting devices proactively prevent electrical fires; telematics data is helping truck fleets cut collision costs; and voice AI is providing faster responses to policyholders.

By reducing data sprawl, improving governance, and preparing for forensic investigations in advance, organizations can strengthen their security posture and ensure they are ready to meet the demands of insurers when it matters most.

Tech gives insurers a chance to price risks more accurately, make buying insurance faster and create new products and services.

In a softening market, insurers that succeed with AI will not be those who deploy it fastest, but those who pair innovation with governance, accuracy and accountability.

State Farm could face millions of dollars in penalties in California after the state's insurance regulator alleged the firm mishandled claims related to the 2025 Los Angeles wildfires.

Predicting natural disasters is becoming more important for banks and insurers as climate change increases their occurrence. Last year's wildfires in Los Angeles killed 31 people, destroyed more than 16,000 structures and caused as much as $131 billion in economic and property losses.

Prosecutors said the man they charged with starting the deadly 2025 Palisades Fire in Los Angeles was upset about a failed relationship and not having New Year's Eve plans just before he set a small blaze which rekindled six days later.

Cigna Group will stop offering health plans in the Affordable Care Act marketplaces at the end of this year, executives said, an exit that could pose a fresh challenge for the Obamacare customers who have seen premiums rise sharply.

A salaried job with health benefits has long been considered the gold standard of employment in the U.S. But now, as sharply rising healthcare premiums eat into workers' pay, young, healthy professionals are rejecting employer-sponsored insurance. Instead, they're going without coverage or finding cheaper options, saying they can't afford to be on the company plan.

It's the third year convective storm losses have exceeded $50 billion, according to the report, Severe Convective Storms: State of the Risk from The Insurance Information Institute.

Moving beyond a model centered on reimbursing claims to one that supports healthier outcomes earlier in the pet care journey.

AI redefines how risks are assessed, policies are priced and claims are managed.

Organizations must be able to prove what happened, how it happened, and what was impacted.